Consumer Awareness - Cyber Threats and Frauds:

Fraudsters attempt to get confidential details like user id, login / transaction password, OTP (one time password), debit / credit card details such as PIN, CVV, expiry date and other personal information. Some of the typical modus operandi being used by fraudsters are -

• Vishing - phone calls pretending to be from bank/non-bank e-wallet providers/telecom service providers in order to lure customers into sharing confidential details in the pretext of KYC-updation, unblocking of account/SIM-card, crediting debited amount, etc.
• Phishing - spoofed emails and/or SMSs designed to dupe customers into thinking that the communication has originated from their bank/e-wallet provider and contain links to extract confidential details.
• Remote Access - by luring customer to download an application on their mobile phone/computer which is able to access all the customers' data on that customer device.
• Misuse the 'collect request' feature of UPI by sending fake payment requests with messages like ‘Enter your UPI PIN’ to receive money.
• Fake numbers of banks/e-wallet providers on webpages / social media and displayed by search engines, etc.